2jet Privacy Policy

1. Who We Are

This Privacy Policy is issued by 2jet ("2jet," "we," "us," or "our"), the operator of the online casino and sportsbook platform accessible at 2jet.vip (the "Platform"). 2jet is the data controller in respect of all personal data collected and processed in connection with your use of the Platform.

This Policy applies to all current and former registered players, prospective players who have commenced but not completed registration, and visitors to the Platform whose interactions result in the collection of personal data. It should be read together with the 2jet Terms & Conditions and Responsible Gaming Policy.

If you have questions about how 2jet handles your personal data, contact our Data Protection team at [email protected] (plain text — not a clickable link).

2. Personal Data We Collect

2jet collects personal data in the following categories depending on how you interact with the Platform:

2.1 Registration & Identity Data

• Full legal name, date of birth, gender;
• Email address, mobile phone number;
• Residential address (city, province, country — e.g., Karachi, Lahore, Islamabad);
• Username and encrypted password;
• CNIC number, passport number, or driving licence number (for KYC purposes).

2.2 Financial Data

• JazzCash account identifier, Easypaisa account identifier;
• Bank account details (IBAN, account title) for HBL, UBL, Meezan Bank, or Bank Alfalah transfers;
• USDT TRC20 wallet address (where used);
• Deposit and withdrawal transaction history, amounts, timestamps, and methods;
• Source of funds documentation provided during enhanced due diligence.

2.3 Gameplay & Activity Data

• Bets placed, wager amounts, game sessions, outcomes, and winnings;
• Casino game history, sports betting selections, and live casino session logs;
• Bonus claims, VIP points earned and redeemed, loyalty tier history;
• Self-exclusion, deposit limit, and responsible gaming tool activations.

2.4 Technical & Device Data

• IP address, device type, operating system, browser type and version;
• Session timestamps, page visit logs, referral source;
• Cookie identifiers and similar tracking technologies (see Section 8).

2.5 Communications Data

• Live chat transcripts, support email correspondence;
• Feedback, complaints, and dispute-related communications.

3. How 2jet Uses Your Personal Data

2jet processes your personal data for the following purposes:

• Account management: creating and maintaining your 2jet account, verifying your identity and age (18+ requirement), and enabling the 2jet login process;
• Service delivery: processing deposits via JazzCash, Easypaisa, and bank transfers; crediting winnings; operating the sportsbook, casino, and slot games;
• Legal and regulatory compliance: fulfilling Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gambling obligations;
• Fraud prevention and security: detecting and preventing fraudulent account activity, unauthorised access, and financial crime;
• Customer support: responding to queries, resolving disputes, and processing complaints submitted to 2jet;
• Marketing communications: sending promotional offers, bonus notifications, and platform updates to eligible players who have provided consent (opt-out available at any time);
• Responsible gaming: monitoring gameplay patterns for indicators of problem gambling and enforcing player-set or 2jet-imposed limits and restrictions;
• Platform improvement: analysing aggregated and anonymised usage data to improve the 2jet platform, betting products, and user experience.

4. Legal Basis for Processing

2jet processes personal data on the following legal bases:

• Contract performance: processing necessary to provide the services you have registered for under the 2jet Terms & Conditions;
• Legal obligation: processing required to comply with AML legislation, KYC requirements, responsible gambling regulations, and financial reporting obligations;
• Legitimate interests: fraud prevention, security monitoring, platform improvement, and direct marketing to existing players (subject to your right to object);
• Consent: marketing communications beyond the scope of legitimate interests, and the setting of non-essential cookies — consent may be withdrawn at any time without affecting prior processing.

5. Sharing Your Personal Data

2jet does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment processors and financial institutions: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card networks — for processing deposits and withdrawals in PKR;
• Game suppliers and technology providers: certified third-party casino game providers who supply titles available on the 2jet Platform;
• Identity verification providers: third-party KYC and AML screening services used to verify player identity and comply with regulatory obligations;
• Customer support platforms: live chat and ticketing software providers operating under data processing agreements with 2jet;
• Law enforcement and regulatory authorities: where required by applicable law, court order, or in response to a lawful request from a competent authority;
• Business successors: in the event of a merger, acquisition, or sale of assets involving 2jet, subject to notice to affected players.

All third-party service providers engaged by 2jet are contractually required to process personal data only for the purposes specified by 2jet and to maintain appropriate technical and organisational security measures.

6. International Data Transfers

In providing the 2jet Platform to Pakistani players, personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 2jet takes steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in accordance with this Privacy Policy.

By registering on the 2jet Platform, you acknowledge that your personal data may be transferred internationally as described in this section.

7. Data Retention

2jet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:

• Active account data: retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping requirements;
• KYC and identity documents: retained for a minimum of five (5) years after the end of the business relationship;
• Transaction and gameplay records: retained for a minimum of five (5) years;
• Support communications: retained for a minimum of two (2) years following resolution;
• Marketing consent records: retained for the period of consent and for a reasonable period thereafter as evidence of compliance.

After applicable retention periods expire, personal data is securely deleted or anonymised.

8. Cookies & Tracking Technologies

2jet uses cookies and similar tracking technologies on the Platform. These fall into the following categories:

• Strictly necessary cookies: essential for the Platform to function, including maintaining your logged-in session after 2jet Login and enabling secure transactions. These cannot be disabled without impacting Platform functionality;
• Performance and analytics cookies: used to collect aggregated, anonymised information about how players use the 2jet Platform, helping us improve navigation, page speed, and game discovery;
• Functional cookies: remember your preferences such as language settings, account display options, and recently viewed games;
• Marketing cookies: used to deliver relevant promotional communications and measure the effectiveness of marketing campaigns. These are only set with your consent.

You can manage cookie preferences through your browser settings at any time. Disabling certain categories may affect Platform functionality.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 2jet:

• Right of access: request a copy of the personal data 2jet holds about you;
• Right to rectification: request correction of inaccurate or incomplete personal data;
• Right to erasure: request deletion of your personal data where there is no longer a legal or legitimate basis for its retention;
• Right to restriction: request that processing of your data be restricted in certain circumstances;
• Right to object: object to processing based on legitimate interests, including direct marketing;
• Right to data portability: receive a copy of data you have provided to 2jet in a structured, machine-readable format;
• Right to withdraw consent: withdraw any consent given at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact 2jet at [email protected]. 2jet will respond to verified requests within thirty (30) days. Some requests may be subject to identity verification before processing.

Please note that certain retention and processing obligations arising from AML and KYC regulations may limit the extent to which some rights (such as erasure) can be fulfilled.

10. Security Measures

2jet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 2jet Platform, including during the 2jet Login process;
• Encryption of sensitive personal data at rest, including passwords (stored as salted hashes) and financial identifiers;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform infrastructure;
• Incident response procedures to detect, investigate, and notify affected players of data security breaches where required by applicable law.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. 2jet cannot guarantee absolute security of personal data and is not liable for losses arising from security breaches beyond its reasonable control.

11. Children's Privacy

The 2jet Platform is strictly for adults aged 18 years and over. 2jet does not knowingly collect personal data from persons under the age of 18. If 2jet becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all associated funds may be forfeited, and the personal data will be deleted as soon as reasonably practicable.

If you believe a minor has registered on 2jet, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

2jet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, 2jet will notify registered players via their registered email address or a prominent notice on the Platform prior to the changes taking effect.

Continued use of the 2jet Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. The date of the most recent revision is displayed at the top of this page. You are encouraged to review this Policy periodically.

13. Contact Us

For all privacy-related enquiries, data subject access requests, or concerns about how 2jet processes your personal data, please contact:

• Email: [email protected] (plain text — not a clickable link) with subject line "Privacy Request"
• Live Chat: 24/7 via your account dashboard after 2jet Login

2jet aims to acknowledge all privacy-related requests within 72 hours and provide a full response within 30 days. Complex requests may require additional time; we will notify you if an extension is required.